Shipping & Delivery

Ambria Jewellery ("we" and "us") is the operator of (https://www.ambriajewellery.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Costs

Shipping costs are dependant on the courier rates. All prices will be clearly displayed.

2. Returns

Ambria Jewellery will happily accept returns as long as a request to return is submitted within 40 days of the date of delivery and are returned to us in original packaging, unused and in a resellable condition.

Important: It is the customer's responsibility to return the item(s) to us, and to pay the return shipping fee.

3. Delivery Terms

Orders placed before 3pm will be dispatched the same day, otherwise, within the next day. Our warehouse operates seven days a week, during standard business hours. The warehouse is open during the holiday seasons, but there still may be delays in getting your order to you.

4. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. Tracking Notifications

If available, then upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Sales Tax

UK Sales Tax Rates are 20%. Although we do not charge any tax at the moment, when we do, tax will included in the price of shipping.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Returns Policy.

8. Process for parcels lost in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9. Customer Service

For all customer service enquiries, you can email us at info@ambriajewellery.co.uk