Ordering & Payment

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How do I place an order?

Click the 'Add to Cart' button on the product page. The item will appear in your cart.

What payment methods can I use?

We accept all major payment providers in the UK, including: Visa, Mastercard, American Express, and Paypal. You can also use Google Pay and Apple Pay.

Has my order gone through?

After you have completed an order, you will receive an email confirming the order. This may take a few minutes to arrive. Be sure to check your Spam folder. If you haven't received an email after an hour of ordering, contact us and we will confirm the order and send you a new email.

Can I cancel or edit my order?

If you need to make any changes to your order, you need to do this as soon as possble. All orders are sorted for delivery the same day the order is received. Making changes too late may result in you receiving the wrong order, or it being delivered to the wrong address.

You can edit or cancel your order by clicking the "View my order" link in your Order Confirmation email, or by visiting your Order Details page.

Can I use a discount code / gift card?

Of course! If you have a gift card, enter the number into the required field during checkout, the balance will be deducted from your total. You can find the code in the email you received informing you of your gift card.

To use a discout code, enter the code into the field during checkout. If the code is valid, and you have entered it correctly, your order total will reflect the change.

Please note that only one discount code can be used at any one time.

Why has my payment declined?

If your payment has declined, please check the following:

If paying by credit/debit card

- Check to make sure all information is correct

- Check the card is still valid

- Check you have entered the 3-digit CVC code

- Check the billing address matches with the bank provider

- Check to make sure you have sufficient funds

If paying via Paypal

- Check to make sure your detail are correct

- Check your billing address matches that on Paypal

If your payment has been declined, we would advise you not to try again as this could result in multiple pending charges to your account.

Is my payment secure?

Yes! Our processor Shopify is certified Level 1 PCI DSS compliant. This certification covers our store, shopping cart, and web hosting. You can rest easy knowing our store, and your payment details are safe and secure.

Gift Card Information

You choose the amount. They choose the gift

Delivered straight to the inbox of you or a loved one, our eGift cards are available to redeem on any product in our store. Select a value from £10 up to £100, enter the receipient's name and email, and enter a custom message.

The best part? Our eGift Cards never expire, so you don't need to worry about whether or not you have spent every last penny on them.

Choose from our range of designs today