Frequently Asked Questions

Popular Questions

  • How do I return something?

    You can request a return by clicking the "Request a Return" button located on the top and bottom of the Returns page, and submitting the form, providing as much information as possible. Once we have accepted your return, you will need to send the items to the address provided.

  • Refunds & Exchanges

    You have 40 days from the day you receive your items to make a return or exchange. You will need to send photos of the issue, and you will need your proof of purchase. Read our full Returns Policy here.

    Please note that any donations made to Oxfam during the checkout process are non-refundable.

  • What are my delivery options?

    We use Royal Mail 2nd Class, Royal Mail Tracked 48, and DPD Next Working Day to ship all orders. Charges for delivery are clearly displayed during the checkout process.

  • Can I cancel or edit my order?

    If you need to make any changes to your order, or you would like to cancel it, you need to do this as soon as possible. All orders are sorted for delivery the same day the order is received. Making changes too late may result in you receiving the wrong order, or it being delivered to the wrong address.

    To edit or cancel an order, visit your Order Details page or click the "View my order" link in your Order Confirmation email.

  • Where is my order?

    All orders placed before 3pm are dispatched the same day. Orders placed after this time will be dispatched the next day. Orders will be delivered the next working. If you have chosen either Royal Mail Tracked 48 or DPD for delivery, you will receive a tracking number.