Shipping & Delivery

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What are my delivery options?

We use Royal Mail 2nd Class, Royal Mail Tracked 48, and DPD Next Working Day to ship all orders. Charges for delivery are clearly displayed during the checkout process.

Where do you deliver?

We can deliver to any address within the UK (England, Wales, Scotland, and Northern Ireland).

Where is my order?

All orders placed before 3pm are dispatched the same day. Orders placed after this time will be dispatched the next day. If you choose Royal Mail Tracked 48 or DPD, you will receive a tracking number.

Please note: Couriers can face a lot of unexpected delays which can't be helped. Your order may still be on the way.

An item is missing from my order / I received the wrong item

If you find you are missing an item from your order, or you have received the wrong item, contact us and provide as much detail as possible. We will investigate the matter and get the correct items to you as soon as possible.

What happens if I'm not home when my delivery arrives?

If you know you will not be home when your order is due to arrive, you can leave a delivery note during checkout, informing the courier of a Safe Place where they can leave your items. If you choose DPD for delivery, you have the option to contact your driver.

In all other cases, your order will be returned to our facility. Couriers may make second and/or third attempt at delivery before the order is returned to us.

How do I check if my delivery address is correct?

If you want to check your saved addresses, you need to log into your account and go to Account > View Addresses and choose the address you want to use as your default, and click 'edit' if changes need to be made.

Can I change the delivery address after ordering?

You can change your delivery address after you have completed your purchase by clicking the "Edit Shipping Address" button on the Order Status page or your Order Details page. We advise you to make any changes as soon as possible to avoid delays. Changing the delivery address after the order has been marked as Ready to Ship/Dispatched may result in the order getting delivered to the original address.

Note: The button to change the shipping address is only visible if your order has not been shipped yet.

How long will it take for my order to arrive?

All orders placed before 3pm will be dispatched the same day. Orders made after this time will be dispatched the next day. Orders will be delivered within 1-3 working days.

How can I track my order?

Once your order has been sent to the courier, you will receive a tracking number (DPD and Royal Mail Tracked 48 only).

Shipping & Delivery Policy

You can read our full Shipping & Delivery Policy here.